I want to start with a concerning issue from a business communication perspective. It involves technology that is allowing robots to replace humans in the customer interface. I want to celebrate that development even though I have lost precious hours of my life trying to negotiate with the robot who answers your calls at Telstra and tries to determine your needs through voice alone.

eBay started using a robot on its live chat help facility in recent time but they make it clear you will be talking to a robot. That is just fine. On the other hand, I was looking around for web hosting companies last week and found one that appears to have an Adelaide phone number and Continue reading →