europe

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Online Insights with Steve Davis on FIVEaa, Sunday, July 12, 2009

Online Insights with Steve Davis on FIVEaa, Sunday, July 12, 2009

I want to start with a concerning issue from a business communication perspective. It involves technology that is allowing robots to replace humans in the customer interface. I want to celebrate that development even though I have lost precious hours of my life trying to negotiate with the robot who answers your calls at Telstra […]